BOTfriends
AI service chatbot, 99.4% resolution
With LASCANA, the AI customer-service chatbot went into live operation with a 99.4% resolution rate.
Source: startbase.com
About OTTO
OTTO: Germany’s leading e-commerce platform, part of the Otto Group with dozens of retail and logistics subsidiaries.
Source: ottodock6.com
How OTTO works with startups
DOCK 6 is OTTO’s venture client unit, the fast-track to a partnership with OTTO as a startup. 18 pilot projects in the 2025/26 financial year and around 50 non-investment partnerships over four years; a typical path is a 2-3 month evaluation followed by a 3-month pilot. The unit’s work was featured in the Harvard Business Review and won a 27pilots Venture Client Award.
Source: ottodock6.com
Reported program details
- 18 pilots in 2025/26
- Eval then 3 month pilot
Reported figures and terms may describe an earlier period. Confirm current availability with the team.
How to approach the team
- Get in touch
- 2-3 month evaluation
- 3-month pilot
- Scale across Otto Group
Source: ottodock6.com
Areas of interest
- Logistics
- Sustainability
- E-commerce platform technology
Selected startup collaborations
Rankscale
GenAI brand visibility across Otto
2026 partnership: a 4-month pilot measuring GenAI brand visibility across Otto Group units.
Source: brutkasten.com
OSAPIENS
Product compliance, digital product passport
Strategic co-innovation for product compliance and the digital product passport.
Source: ottodock6.com
Masterplan
Trains 35000 employees on AI
Otto Group built an AI learning pathway with Masterplan, reaching over 35,000 employees across 500 plus active learning paths.
Source: masterplan.com
These are selected publicly described collaborations, not a complete procurement record or a measure of spending.
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